Please note that as of January 3, 2019, our terms and conditions have been modified.
Terms and Conditions for Full Plastic and Electronic Gift Cards
Terms and Conditions for the Air Canada Gift Card (“Gift Card”) and the Air Canada Electronic Gift Card (“eGift Card”)
Air Canada Gift Cards and eGift Cards can be purchased at aircanada.com/giftcard, by redeeming Aeroplan Miles at aeroplan.com or, subject to availability, at Canada Post, Loblaws, Sobeys, Save-On-Foods and Rexall locations across Canada.
Purchases made online. The online purchase of Air Canada Gift Cards and eGift Cards are made through, and distributed by, Buyatab Online Inc. (“Buyatab”). By accessing aircanada.com/giftcard, and by purchasing a Gift Card and eGift Card on that site, you agree to be bound by these Terms and Conditions governing the sale and use of Gift Cards and eGift Cards. In order to purchase a Gift Card and eGift Card online, information such as credit card and related payment and billing information need to be provided. Buyatab may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided is both current and accurate. All online orders of Gift Cards and eGift Cards are subject to a process that compares information provided by you with information provided by your financial institution. If there is a discrepancy, your online order may be delayed or held until the information can be verified. If information can not be adequately verified, such online order may be cancelled at the discretion of Buyatab or Air Canada. Buyatab or Air Canada may also delay or cancel the online purchase of a Card or eGift Card which contains a personalized message that Buyatab or Air Canada deem, at their sole discretion, to be inappropriate, offensive or otherwise objectionable. If the Gift Card or eGift Card delivery date has passed and you have not received confirmation that the Gift Card or eGift Card was sent, or if you need general assistance with the online purchase of your Gift Card or eGift Card, please contact Buyatab’s Customer Support at 1-855-281-1761 and provide your six- digit reference number or your email address.
Purchasers residing in Canada can purchase Air Canada Gift Cards and eGift Cards in any denomination between $25 and $2,000 Canadian dollars at aircanada.com/giftcard, between $50 and $10,000 Canadian dollars at Canada Post locations, or between $50 and $500 Canadian dollars at Loblaws, Sobeys, Safeway, Save-On-Foods and Rexall locations. No single Air Canada Gift Card or eGift Card can be purchased for an amount exceeding $2,000 Canadian dollars at aircanada.com/giftcard or $10,000 Canadian dollars at Canada Post. The total value of the Gift Cards and eGift Cards that may be purchased by any one purchaser at aircanada.com during any one day must be less than $10,000 Canadian dollars.
Purchasers residing in the U.S. can purchase Air Canada Gift Cards and eGift Cards at aircanada.com/giftcard in any denomination between $25 and $2,000 U.S. dollars. No single Air Canada Gift Card or eGift Card can be purchased for an amount exceeding $2,000 U.S. dollars. The total value of the Gift Cards and eGift Cards that may be purchased by any one purchaser residing in the U.S. during any one day must be less than $10,000 U.S. dollars.
Gift Cards and eGift Cards can only be purchased using an accepted form of payment for which the billing and delivery address are located in Canada and/or the U.S.
All Gift Card and eGift Card sales are final. Gift Cards and eGift Cards are not refundable or redeemable for cash or cheque once the purchase has been completed, except where required by law.
Gift Cards and eGift Cards are not redeemable for group travel.
Shipping or delivery rates and fees may apply to Gift Card orders placed online and vary by delivery location, as well as by the shipping or delivery method selected. Shipping or delivery fees are not refundable.
Online orders for Gift Cards placed before 1AM EST will be processed the same business day and shipped according to the shipping option chosen. Orders placed after 1AM EST will be processed the following business day and shipped according to the shipping option chosen. Orders for Gift Cards placed on legal holidays will be processed the following business day and shipped according to the shipping option chosen.
Gift Cards and eGift Cards purchased online are activated only following completion of payment and acceptance of the purchase by Buyatab. Payment is considered complete once the payment processing method and fraud prevention procedures are finalized. Cards and eGift Cards have no value until activated.
eGift Cards are delivered immediately after completion and acceptance of the online purchase (or based on the selected delivery date) to the recipient via secure email, and can be redeemed immediately after being activated by Buyatab.
Gift Cards and eGift Cards cannot be resold; unlawful resale or attempted resale is grounds for seizure and cancellation of the Gift Card or eGift Card without compensation.
Air Canada and Buyatab are not responsible for Gift Cards or eGift Cards purchased online that are undeliverable or not received due to inaccurate delivery information, including but not limited to, incorrect or inexistent physical or email addresses. In order to ensure that delivery information has been entered accurately, we recommend that customers check all details prior to finalizing their purchase.
Air Canada and Buyatab reserve the right to refuse, suspend, hold for review or cancel any Gift Card or eGift Card order for which fraud is suspected, for Gift Cards or eGift Cards mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions.
Air Canada and Buyatab reserve the right to deactivate or reject any Gift Card or eGift Card issued or procured, directly or indirectly, in connection with fraudulent actions.
Gift Cards and eGift Cards are fully transferable.
The Gift Card can be redeemed at aircanada.com, at airport locations in Canada, select airport locations in the U.S., via the Canadian or U.S. Call Centres, through a travel agent if the booking is made at aircanada.com/agents, and at aircanadavacations.com or Air Canada Vacations’ reservations department.
The eGift Card can be redeemed at aircanada.com, via the Canadian or U.S. Call Centers, through a travel agent if the booking is made at aircanada.com/agents, and at aircanadavacations.com or Air Canada Vacations’ reservations department. However, it cannot be redeemed at airport locations.
Customers may redeem Gift Cards and eGift Cards issued in Canadian or US dollars on both the Canadian and US editions of aircanada.com. However, if a customer wishes to redeem a Gift Card or eGift Card issued in Canadian or US dollars on aircanada.com, but the Canadian or US edition of aircanada.com being used applies the opposite currency from the currency of such Gift Card or eGift Card, then the applicable rate of exchange that will be used will be identified on the Reuters Currency Calculator. Air Canada does not apply any additional fees to the foreign exchange conversion rate being used.
Gift Cards and eGift Cards will not be accepted as a payment method for bookings made via a mobile device or for the payment of self-serve check-in options online, via a mobile device or at an airport kiosk.
Gift Cards and eGift cards are only redeemable at Air Canada in Canada and the U.S. toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge, and Air Canada Express carriers (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP) and/or the purchase of ancillary services offered by Air Canada in conjunction with an Air Canada, Air Canada Express or Air Canada Rouge flight. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, last-minute upgrades, additional checked baggage fees, pet-handling fees, unaccompanied minor fees, and applicable taxes or any other similar fee that applies to the purchase. Also redeemable for flight-inclusive vacation packages to Mexico and the Caribbean at Air Canada Vacations, excluding group reservations.
Gift Cards and eGift Cards cannot be used for payment of air travel wholly over the services of any other airline, or for the payment of a ticket which is part of a group booking. Gift Cards and eGift Cards are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance.
If the price of the ticket is inferior to the value of the Gift Card or eGift Card, the remaining value of the Gift Card or eGift Card is retained until the stored value reaches a zero balance. Once the Gift Card or eGift Card reaches a zero balance, it is deactivated and no further usage will be permitted. If the cost of the ticket being purchased is greater than the value of the Gift Card or eGift Card, the stored value will be depleted to zero value and the difference must be paid with another Gift Card, eGift Card or other accepted form of payment.
For use with Air Canada: Due to system limitations, we regret that a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase. If the Gift Card or eGift Card has a balance lower than the cost of the fee or travel option, please pay with another form of payment. However, we will be able to apply the credit balance from your Gift Card or eGift Card and effect a refund to the alternative form of payment used following these instructions – After the transaction, you can complete the Customer Assistance Form provide proof of the form of payment used and include the details of the unused Gift Card or eGift Card to receive a refund of the applicable value to your original form of payment.
In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is a Gift Card or eGift Card), it is recommended that separate bookings be made for each passenger using a Gift Card or eGift Card as a form of payment. It is also important to know that you cannot consolidate the value of multiple gift cards onto a single one.
Gift Cards and eGift Cards will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system.
In the event that a ticket or service purchased (in part or in full) using a Gift Card or eGift Card is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using a Gift Card or eGift Card will be refunded to the original Gift Card or eGift Card number. Customers must retain their original Gift Card or eGift Card until the stored value reaches zero and all travel for which the Gift Card or eGift Card has been used as a form of payment has been completed.
7.Lost, stolen, damaged or destroyed cards
Treat your Gift Card or eGift Card like cash; Air Canada is not responsible for any stored value balance if the Gift Card or eGift Card is lost, stolen, damaged or destroyed. If it is lost, stolen, damaged, destroyed or used without authorization, the value will not be refunded. Ownership and risk of loss is transferred to the recipient of the Gift Card and eGift Card immediately upon completion of processing of the order.
Airport locations are not authorized to deactivate or replace lost, stolen, damaged or destroyed cards. If you suspect that a Gift Card or eGift Card has been copied, stolen or compromised in any way, please contact Buyatab’s Customer Support or fill out the Gift Card Help Form at aircanada.com/giftcard. Replacement of lost, stolen, damaged or destroyed Gift Card or eGift Card may occur only if the customer is able to provide proof of purchase. Proof of purchase must include the unique card number which is located on the back of the card.
Once the request for replacement has been verified by Air Canada or Buyatab and deemed valid, the value that is stored on the lost, stolen, damaged or destroyed Gift Card or eGift Card at the time the replacement request is made will be reissued on a new replacement Gift Card or eGift Card and the original will be deactivated. Once a Gift Card or eGift Card is deactivated, it cannot be reactivated.
Air Canada and Buyatab reserve the right to reject any claim for replacement of a Gift Card or eGift Card where there is suspicion of fraud or dishonesty (e.g., stolen or altered card, or false request for replacement). In the case of the delivery of the Gift Card, we recommend that the Xpresspost (Canadian deliveries) or Express mail (US deliveries) option be taken to allow for positive signature receipt of the package.
Gift Cards and eGift Cards are not credit or debit cards and have no implied warranties.
Customers may view Frequently Asked Questions (FAQs) related to Gift Cards.
The stored value loaded on a Gift Card or eGift Card does not expire.
The Gift Card or eGift Card holder or purchaser of the Gift Card or eGift Card agrees that these Terms and Conditions shall be governed by, construed and/or interpreted in accordance with the laws of the Province of Ontario (Canada) and the laws of Canada applicable therein and shall be treated in all respects as an Ontario contract, without regard to the principles of conflict of law that would impose a law of another jurisdiction.
Any dispute relating in any way to a Gift Card or eGift Card shall be adjudicated in the Province of Ontario (Canada) and the Gift Card or eGift Card holder or purchaser of the Gift Card or eGift Card agrees to the exclusive jurisdiction and venue of such courts.
Air Canada reserves the right, and the Gift Card or eGift Card holder or purchaser of the Gift Card or eGift Card agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the gift card program. Air Canada will notify you (the holder or purchaser of the Gift Card or eGift Card) of any changes by [posting an updated version of the Terms and Conditions on our website (www.aircanada.com/giftcard). It is your responsibility to regularly review these Terms and Conditions.] If the Gift Card or eGift Card is used after we have made any changes, it means that you have accepted the changes and you agree to be bound by the Terms and Conditions as modified.